Privacy Policy

This Privacy Policy describes how Airo (“Airo,” “we,” “us,” or “our”) collects, uses, and shares information when you use our AI-powered assistant available via our website (the “Service”).

By using the Service, you agree to this Privacy Policy.

• Account Information: Your email address, hashed password, name, and phone number.
• Messages & Chat History: Messages you send and receive in chat sessions, including text and references to any files you attach.
• Uploaded Content: Files (images, PDFs) and associated metadata (name, type, size) uploaded during chat.
• Integration Data:Tokens needed to access connected third-party services on your behalf. We don't store full content beyond what's needed to complete a specific request.
• Usage Information: Request timestamps (for usage limits and abuse prevention) and how you interact with the Service.
• Technical Information: Session identifiers, and may log IP address and similar data for security and operation.
• Feedback: Feedback type and text you provide, associated with your account for product improvement.

• Provide, maintain, and improve the Service
• Process your messages and run the AI that powers your conversations
• Store and retrieve your chat history and uploaded files
• Connect to and use your linked integrations when you ask the assistant to perform tasks
• Enforce usage limits and ensure fair use of the Service
• Communicate with you about the Service, including support and updates
• Improve the Service using feedback you provide
• Ensure security and prevent fraud
• Comply with legal obligations

We do not sell your personal information.

Service Providers: We share information with vendors who help us operate the Service, including cloud hosting and the providers of the AI models that power the assistant. These providers process your data on our instructions.

Third-Party Integrations: When you connect external services (e.g., Notion, Google, Slack), we send the data necessary to perform your requested tasks to those services.

Legal Requirements: We may disclose information if required by law, or when we believe disclosure is necessary to protect our rights or your safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We use industry-standard security measures including encryption in transit (TLS) and appropriate safeguards for data at rest. We use OAuth for third-party integrations where available, so we do not see or store your passwords for connected services.

We restrict access to your data to those who need it to operate the Service. No system is completely secure, and we cannot guarantee absolute security.

The Service can integrate with third-party applications such as Notion, Gmail, Google Calendar, Google Drive, Slack, and others. These services have their own privacy policies, and we encourage you to review them.

We only access data from these services when necessary to fulfill your requests through the assistant.

We retain your account information for as long as your account is active. Your chat sessions, message history, and uploaded files are retained until you delete the relevant session or your account. OAuth tokens are retained until you disconnect the integration or delete your account.

Usage and technical logs are retained for a limited period for security and operation. Feedback may be retained for product improvement. After account deletion, we may retain some data for a limited time where required for legal or operational reasons.

• Access: Request a copy of your personal data by contacting us.
• Correction: Update your account information through the Service where available.
• Deletion: Delete individual chat sessions in the Service, or request full account deletion by contacting us.
• Opt-Out: Disconnect integrations at any time through your account or integrations settings.
• Cookies: Control or delete cookies through your browser settings. Note that some cookies are required for the Service to function.

To exercise these rights, contact us at info@useairo.co.

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date, and may notify you by email or through the Service where appropriate.

Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.